Frequently asked questions
General Questions
Yes! We offer subscription plans for regular delivery of pet food, treats, and other essentials. You can choose the frequency that works best for you and cancel anytime.
Absolutely. We clearly label items that are safe for puppies and kittens, including gentle shampoos, age-appropriate toys, and starter food. Always check the product description before buying.
Currently, we ship within [your country/region]. However, we are working on expanding our delivery options to other countries soon.
You can reach our support team via live chat, email, or phone. Visit our “Contact Us” page for full details and operating hours.
Different breeds, ages, and health conditions require different diets. You can refer to our Pet Nutrition Guide or contact our customer support for personalized recommendations.
We offer specialized products for dogs, cats, small pets (like rabbits and hamsters), and reptiles. Use the category filters to find the right items for your pet.
We usually ship within 24 hours. Please check the product page for specific shipping times.
We offer basic pet health consultations online. For serious issues, we strongly recommend visiting a local vet. Visit our “Pet Health Advice” page to chat with our experts.
